On 10th September 2009, Y.B. Datuk Seri Panglima Joseph Pairin Kitingan, Deputy Chief Minister cum Minister of Infrastructure Development made an official visit the Public Works Department Headquarters. The purpose of the visit was to meet and get acquainted with all the PWD Branch Heads and District Engineers and also to know the direction and current achievement of PWD in the 9th Malaysian Plan. A briefing was given by the Director of Public Works Department, En. Ir. John Anthony.
In his speech, Y.B Datuk Seri Panglima Joseph Pairin Kitingan had stressed the importance of the PWD in the Ministry of Infrastructure Development and also in the infrastructure development of the state of Sabah. He also encouraged the department to improve the public complaint management system, which is one of the important intermediate medium between the public and government. He added that an efficient and well-organized complaint system could aid in improving the quality of service delivery of the department. With the launching of the SMS complaint system, the PWD had shown its commitment and readiness in providing better facilities and services to the public.